Please upgrade your browser

Request for Proposals: Laptop Purchase and Support

May 10th, 2023 | Posted in Uncategorized

Smart Start of New Hanover County

Laptop Purchase and Support

Request for Applications Fiscal Years 2023-2026

Smart Start of New Hanover County (SSNHC) is seeking a request for proposals for computer support services. 

RFA Release Date: May 8, 2023

Deadline for Proposals: May 22, 2023 at noon

Award Notification: by May 31, 2023

Submission Instructions:

  • Send signed, scanned electronic copies to Tina Hughes at
  • Late applications will not be accepted. 

Questions: Please submit all questions in writing to


A. Purchase of New Equipment

SSNHC is seeking to purchase 4 or more laptop computers using the following specifications:  The bidder may propose additional or alternative services.

  • Latitude 3540 – 16GB RAM, 256GB SSD, 13th Gen i5, 3yr ProSupport Plus
  • 22-inch Monitor – E2222H
  • Thunderbolt Dock – WD22TB4

B. Support for Systems.   

All systems are currently supported by a ProSupport Plus plan which includes a 3-year extended warranty, anytime remote support, next-day onsite support, and accidental damage to the machine. 


A. Award Amount and Term:

Funding for this project is provided for a three-year term, renewable annually and contingent on funding availability. The term of any resulting award is anticipated to be for three fiscal years, from July 1, 2023, until June 30, 2026.

B. Selection Process

All applications received before the declared deadline will be reviewed to ensure all necessary documentation is complete and included in submitted applications.

C.   Proposal and Budget

Proposals must address each of the items in Sections A and B of the project overview.  Additional items or alternative supports may be proposed.

Proposals must also include a 3-Year Projected Budget. Please indicate the cost to support the items listed in the applications on an annual basis.  Items may be noted as inclusive, costs per hour, costs per “node,” and/or optional costs as appropriate.  

D.   Proposal Deadline

All applications must be received by noon on May 22, 2023 at noon. 

Send signed, scanned proposal to Tina Hughes at