Privacy Notice
Smart Start of New Hanover County respects your privacy.
We collect limited information—like names, emails, and phone numbers—only when you choose to share it with us (for example, by signing up for events, newsletters, or resources). We use this information to keep you informed about programs and opportunities that support young children and families.
We never sell or share your personal information.
You can unsubscribe or request changes to your information anytime by contacting us at 910.815.3731.
Learn more by reading our full Privacy Notice here.
Privacy Notice
Effective Date: October 10, 2025
Website: www.NewHanoverKids.org
Organization: Smart Start of New Hanover County (SSNHC)
1. Introduction
Smart Start of New Hanover County (“we,” “our,” or “us”) respects your privacy. This Privacy Notice explains how we collect, use, and protect personal information when you visit our website, www.NewHanoverKids.org, interact with our services, or participate in our programs, events, or communications.
We are committed to maintaining the trust and confidence of families, caregivers, educators, and community members who engage with us.
2. Information We Collect
• We collect information in the following ways:
• Information You Provide Directly
• When you sign up for our newsletters or text alerts
• When you complete contact forms, event registrations, or surveys
• When you make a donation or sponsorship payment
• When you request resources or program information
This information may include your:
• Name
• Email address
• Phone number
• Mailing address
• Child care or organization name (if applicable)
• Payment or donation details (processed securely through third-party services)
Information Collected Automatically
• When you visit our website, we may collect certain information automatically through cookies or similar technologies, such as:
• IP address
• Browser type
• Device information
• Pages visited and time spent on our site
• This data helps us understand how visitors use our website and improve user experience.
3. How We Use Your Information
We use the information we collect to:
• Provide information about Smart Start programs, resources, and events
• Respond to inquiries or requests for assistance
• Send newsletters, updates, or announcements (if you opt in)
• Improve our website and outreach efforts
• Process donations, sponsorships, or registrations
• Comply with legal and grant reporting obligations
We will never sell or rent your personal information.
4. Sharing of Information
We do not sell or share your personal information with third parties for marketing purposes. We may share information with:
• Trusted service providers who assist us in operating our website, managing communications, or processing payments (e.g., email platforms, donation processors)
• Partner organizations or funders when required for program delivery or reporting—always in compliance with confidentiality and data protection standards
• Legal authorities, if required by law or necessary to protect the safety or integrity of our organization and community
• All third-party vendors are required to protect your information and use it only for the services they provide to us.
5. Cookies and Tracking Technologies
- Our website uses cookies to improve functionality and user experience. Cookies are small files stored on your device that help remember preferences or measure website traffic.
- You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some website features may not function properly if cookies are disabled.
6. Data Security
- We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. All donation transactions are processed through secure, PCI-compliant platforms. However, no online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
- You may:
• Unsubscribe from emails or text messages at any time by following the unsubscribe link or replying “STOP.”
• Request to update, correct, or delete your personal information by contacting us at info@newhanoverkids.org. - Opt out of cookies by adjusting your browser settings.
8. Links to Other Websites
- Our website may contain links to other websites, such as community partners or funders. Smart Start of New Hanover County is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Children’s Privacy
- We are deeply committed to protecting the privacy of children. Our website is designed for parents, caregivers, and educators—not for children under 13 to submit personal information. We do not knowingly collect personal information from children. If we become aware that information has been inadvertently collected from a child, we will delete it promptly.
10. Changes to This Notice
- We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
11. Contact Us – If you have questions, concerns, or requests regarding this Privacy Notice, please contact us:
Smart Start of New Hanover County
725 Wellington Avenue
Wilmington, NC 28403
(910) 815-3731
www.NewHanoverKids.org